I appreciate the way this job gives a chance to work in a multicultural environment as we have contact with people from all over the world on a daily basis. It is also a good way to develop and polish your linguistic skills. You can learn how to take your time management and productivity to the next level as the position is full of challenges as well as opportunities of advancement. 

Personally, I enjoy more living in countries where people do not speak my native language because in that way, I am forced out of my comfort zone nevertheless, the lack usage of your native language (written and spoken) could lead to dustiness. Since I started to work for ECC, I had the chance to speak in my native tongue as part of my daily life and allowed me to keep my native language polished. As a language speaker you are also occasionally exposed to tasks and materials where your knowledge of the language is needed, this could put you in the spotlight and help your career development within the company.

Moreover, language speakers could also apply for Quality Analyst (QA) position and assist the QA’s team to, among other things, set the standards for the new colleagues to come.

As a French speaker, I feel that I have a certain role to play within the Employee Contact Centre team. Since the contact centre consists of around 30-40 agents, but only 3 or 4 of us speak French, you have this extra responsibility, as you know the language and specifics of the French system more than anyone else, to deliver for the client, to take care of the employees and most importantly to help them.

Also, I feel I can really be part of a change and make things better. I can develop solutions or ideas for the employees, the benefit portal, but also being helpful to my coworkers. As we can still help French employees in English, it is important for me to be able to assist my coworkers if they have any questions about how the French system works, or about the specifics of a given client.

I’ve been a part of the Contact Centre Team for almost 5 years now, and it’s probably one of the most dynamic and diverse places you could work in. We employ colleagues speaking 9 different languages, coming from different walks of life and from countries all over the world. The buzzing environment allows for continuous exchange of ideas and values, and this goes beyond the remote/virtual models of work we accommodate. The representatives who speak more than one language have an opportunity to constantly polish their skills, and these can later be applied for senior roles in the team or within other lines of business in Krakow.

Aon has been a game-changer for me. The place where you can continuously learn and develop professionally. One of the aspects I enjoy about my role is to utilize my language skills and intercultural competence. The daily interaction with German language and colleagues enriches my work experience.

Aon provides a supportive and appreciative environment, which fosters my passion for languages, for work and international collaboration. I am grateful to be a part of such a dynamic and diverse team at Aon as Client Service Delivery Specialist.